Shipping policy

Shipping Policy

Effective Date: January 2026
Last Updated: April 2026

Thank you for shopping with Rowandale Soap. Below is everything you need to know about how we process and ship your order.

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays).

You will receive a confirmation email once your order is placed, and a second email with tracking information once your order has shipped.

Please note:

  • Processing times may be extended during high-volume periods, restocks, or promotions
  • Orders placed after business hours will be processed the next business day

Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

  • Standard Shipping: 3–7 business days
  • Expedited Shipping: 2–3 business days

Delivery times are estimates and not guaranteed.

Domestic Shipping (U.S.)

We currently ship within the United States.

Once your order is handed off to the carrier, delivery is managed by the shipping provider.

Order Tracking

Once your order ships, you will receive a tracking number via email.

Please allow up to 24–48 hours for tracking information to update.

Lost, Stolen, or Delayed Packages

Rowandale Soap is not responsible for:

  • Lost or stolen packages marked as delivered
  • Delays caused by carriers (USPS, UPS, etc.)
  • Incorrect shipping addresses provided at checkout

If your package is marked as delivered but not received, we recommend contacting the carrier directly.

Incorrect Address

Please ensure your shipping address is correct at checkout.

If an incorrect address is provided:

  • We cannot guarantee changes once the order is processed
  • Additional shipping fees may apply for reshipment

Damaged Items

If your order arrives damaged, please contact us within 5 days of delivery at:

📧 hello@rowandalesoap.com

Include:

  • Your order number
  • Photos of the damaged item(s)

We will review and work with you to resolve the issue.

Shipping Delays

While we do our best to meet estimated delivery times, delays may occur due to:

  • Weather conditions
  • Carrier issues
  • High order volume

We appreciate your patience and understanding.

Contact

For any shipping-related questions, please contact us at:
📧 hello@rowandalesoap.com