Refund policy
Return & Refund Policy
Effective Date: January 2026
Last Updated: July 2026
At Rowandale Soap, we take pride in the quality of our products. Due to the hygienic and personal-care nature of our products, all sales are final.
Returns
We do not accept returns on any products, including unused or unopened items.
Please carefully review product descriptions, ingredients, quantities, and shipping information before completing your purchase.
Exchanges
We do not offer exchanges.
If you would like a different product, you will need to place a new order separately.
Refunds
Refunds are not provided for:
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Change-of-mind purchases
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Unwanted products
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Incorrect items ordered by the customer
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Opened or used products
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Unused or unopened products
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Gift cards
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Final-sale or promotional items
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Allergic reactions or skin sensitivities
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Shipping delays outside of our control
Shipping charges are non-refundable.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or contains an incorrect item, please contact us within 5 days of delivery.
Email: hello@rowandalesoap.com
Please include:
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Your order number
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A description of the issue
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Clear photos of the product and packaging
We will review your request and may offer a replacement or refund when appropriate. Rowandale Soap reserves the right to approve or deny claims based on the information provided.
Please do not discard damaged products or packaging until your claim has been reviewed.
Allergic Reactions and Skin Sensitivity
Individual skin types and sensitivities vary. We cannot guarantee how a customer will react to a particular product or ingredient.
Rowandale Soap is not responsible for allergic reactions, irritation, or skin sensitivities.
We recommend:
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Reviewing the complete ingredient list before purchasing or using a product
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Performing a patch test before full use
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Discontinuing use immediately if irritation occurs
Allergic reactions and skin sensitivities do not qualify for a return or refund.
Order Issues
Please contact us as soon as possible if you believe there is an issue with your order.
Email: hello@rowandalesoap.com
Submitting a request does not guarantee a replacement or refund. Each request will be reviewed individually.
Approved Refunds
When a refund is approved for a damaged, defective, incorrect, or unavailable item, it will be issued to the original payment method.
Please allow 5–10 business days for the refund to appear. Processing times may vary depending on your bank or financial institution.
Contact
For questions regarding this policy or an issue with your order, contact: